As many of you know the travel industry took a hard hit as news continued to break over borders being closed, flights being grounded, and leisure travel essentially coming to a full stop all within a few days. Many travelers were scrambling to get home and without the right team to have their back getting home was becoming a very difficult and costly task.
In events like this having an expert travel guru on your side is the key to success. When the whole world seemed to be in chaos the team of Epperly Travel Advisors were able to save the day over and over again. Here are just a few examples of some of our success stories in the midst of COVID-19.
Escaping in the Nick of Time
We had clients set to celebrate their 20th anniversary in Argentina. The day they arrived, Argentina instituted 14 day quarantine and we had to help them return before they were forced to stay and quarantine in a foreign country. We worked with our partners at Ker + Downey to get them home safely just in time! The clients were very happy to be able to return home safely and though they were disappointed about the change in plans, we are working with our partners to postpone their travels so that they can have the best belated 20th anniversary trip they could imagine to one of their top dream destinations!
A Honeymoon to Remember
One of our clients had to postpone her wedding plans and in turn, her honeymoon. She was really looking forward to her Excellence Oyster Bay stay in Jamaica with her soon-to-be husband, but the change in plans needed to happen quickly. We got them rebooked for a later stay so that they can breathe easy and focus on all the wedding logistics. We are grateful for her and her good friend who wanted to help on her behalf. We can’t wait to see how they enjoy their suite at one of our favorite all-inclusive brands!
The Epperly Travel Value vs. the “Other Guys”
A client who had previously utilized our travel planning services in 2018 reached out in August 2019 to purchase travel insurance for her upcoming girls trip to Egypt in March 2020. All travel arrangements had been made as part of the group but she felt if was important to insure herself and her travel investment. She was having a great time, enjoying her once in a lifetime experience in Egypt until Monday March 16th when they received word that the Cairo airport was set to close on Thursday at noon due to Coronavirus. She attempted to reschedule her flights through Expedia but was unsuccessful and reached out for help securing a flight home. In a matter of hours we had secured her and her travel companion the last 2 seats departing Cairo on Wednesday morning. After securing the flights her Travel Advisor, Devan, informed both travelers via email with their reservation details and picked up the phone to contact the client’s husband to put his mind at ease and let him know his wife would be home safely Wednesday night.
Praise from the client: “Devan Mercer was responsible for finding flights for my friend and I to get us out of Egypt before the Cairo airport closed due to the Coronavirus. We had been on hold with airline fro hours before calling Devan. She was able to find seats and put our minds to rest. She totally relieved all anxiety! Thank you so much Devan!”
Squared Away in St. Lucia
Clients set to travel at the end of May to beautiful St. Lucia for their honeymoon had to postpone their travels due to COVID-19. We worked to get them rebooked and within a few days with the help of our awesome partners at Journese and the Viceroy Sugar Beach They were set on celebrating their marriage at the resort, and in the hustle and bustle of changing wedding plans, we were happy to be able to take the honeymoon stress off their plate. We know their stay will be so worth the wait as they watch the sunset on the beach with the Pitons surrounding them.
As you can see, our client’s needs are our highest priority. When the going gets rough, know that your Epperly Travel Advisor has your back! When you are ready to book your next trip don’t hesitate to reach out. We can’t wait to help you plan your next getaway!